thelaceshop.com P.O. Box 2363 Issaquah, WA 98027 Mailing Address: thelaceshop.com P.O. Box 2363 Issaquah, WA 98027 Phone 425.391.0888 Fax 425.837.8880 info@thelaceshop.com Shipping and Delivery We make every effort to ship your order as quickly as possible. For non-personalized orders, please allow 3 to 5 business days for processing of items in stock, and shipping transit time will take additional 3-5 business days. We will notify you right a way on items that are out of stock. You will not be charged until 24 hours prior to order is shipped. For personalized orders, please allow 5 to 10 business days for processing plus shipping transit time may take additonal 3-5 business days, approximately 3 weeks from the date the order is placed. If you need your order sooner, please email us or call us to confirm if the requested delivery date can be met before submitting your order. For rush personalized orders, please contact Alice at 425-391-0888 or by email for further assistance. As our customer service to you, we do not charge a rush fee, however, certain advance notice and additional express shipping charge are required. All rush orders will need a confirmation # from us otherwise they will fall under the normal turn around time of approx. 2-3 week for delivery. Since most of our orders are for special events: bridal showers, weddings, birthdays, etc., you are welcome and highly recommeded to leave a specific date that you would like your order by under the shipping options when the order is placed to assist us on delivering your orders on time. All orders are shipped by either USPS Priority Mail or Fedex Ground or UPS Ground. Generally, shipments under $100 and 1 lb. in weight ship via US Priority Mail. Shipments over $100 and/or over 1 lb. in weight ship via Fedex Ground or UPS Ground. Shipping and Handling (per shipping address) Under $25.00--------------------$6.95 $25.01 to $50.00---------------$8.95 $50.01 to $75.00---------------$9.95 $75.01 to $124.99--------------$10.95 over $125------Free Ground Shipping Rush Delivery Special arrangement can be made for rush order via FedEx for an additional charge. Please email us or call us at 425.391.0888 for more information. Sales Tax Applicable sales tax will be added for delivery to residents of Washington State. Return Policy All personalized items cannot be returned or exchanged, please verify your entries carefully before submitting your order. For non-personalized items, due to the delicate nature of our products, we do not accept returns except for defective merchandise and such returns will require an authorization number. We reserve the right to issue refund on unauthorized returns, we have to examine the condition of the merchandise and only if they are in the original condition and within 15 days of purchase, refund may be issued, however, shipping and handling charge are non-refundable. We will refuse any returns on personalized items. If you have any questions, please email us at customerservice@thelaceshop.com or call us at 425.391.0888 for assistance.